daun44 Privacy Policy

1. About This Policy

1.1 This Privacy Policy ("Policy") describes the personal data practices of daun44 in connection with the gaming platform operated at daun44.win ("Platform"). It applies to all personal data collected from users located in Malaysia and other jurisdictions where the Platform is accessible.

1.2 This Policy should be read alongside the daun44 Terms & Conditions, which govern the overall use of the Platform. Capitalised terms not defined in this Policy carry the meanings set out in the Terms & Conditions.

1.3 By registering an account or using the Platform, you confirm your consent to the collection and processing of your personal data as described in this Policy. If you do not agree, you should not use the daun44 Platform.

2. Data We Collect

2.1 Registration Data. When you open a daun44 account, we collect the information you provide during the registration process, including your full name, date of birth, email address, and contact number.

2.2 Identity Verification (KYC) Data. In order to comply with anti-money laundering obligations and our gaming licence requirements, we collect copies of government-issued identification documents (such as a Malaysian MyKad or passport), proof of address, and payment method verification documents when you request a withdrawal or when our compliance team initiates a review.

2.3 Financial Transaction Data. We collect records of all deposits and withdrawals processed through your daun44 account, including transaction amounts in MYR, payment method identifiers (e.g., masked bank account or e-wallet reference), and timestamps.

2.4 Gaming Activity Data. We collect records of your betting and gaming activity on the Platform, including bet history, game sessions, wagered amounts, wins and losses, and use of responsible gaming tools.

2.5 Technical Data. When you access the daun44 Platform, we automatically collect certain technical information, including your IP address, device type, browser type and version, operating system, referring URLs, and session duration. This data is collected through server logs and, where applicable, cookies.

2.6 Communications Data. If you contact daun44 support via live chat, email, or any other channel, we retain records of that correspondence to assist in resolving queries and to improve our service quality.

3. How We Use Your Data

daun44 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your daun44 account, process deposits and withdrawals, and communicate account-related information to you.
• Identity and age verification: To verify that you meet the minimum age requirement of 21 years and to satisfy KYC obligations under our gaming licence.
• Gaming and betting services: To provide and operate the sportsbook, live casino, slots, and all other gaming products offered on the daun44 Platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct.
• Responsible gaming: To monitor gaming behaviour, identify indicators of problem gambling, and apply or suggest responsible gaming tools where appropriate.
• Legal and regulatory compliance: To meet obligations under applicable gaming regulations, AML laws, and the requirements of our international gaming authority licence.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the overall quality and performance of the daun44 Platform.
• Marketing communications: Where you have given consent, to send you information about daun44 promotions, new features, and special offers relevant to your gaming preferences. You may withdraw consent at any time via your account settings.

4. Legal Basis for Processing

4.1 daun44 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and daun44 (i.e., operating your account and delivering gaming services).
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML legislation and gaming licence obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and business analytics, where such interests do not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications, which is conducted only where you have provided explicit consent and which you may withdraw at any time without affecting other processing activities.

5. Data Sharing & Disclosure

5.1 daun44 does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment service providers: Including Touch n Go eWallet, Boost, and licensed Malaysian banking partners (Maybank, CIMB, Public Bank), for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify user identity and comply with our licensing obligations.
• Game content providers: Licensed game studios and platform providers whose products are hosted on daun44, to the extent that session data is technically processed through their infrastructure.
• Regulatory authorities: Gaming licensing authorities, financial intelligence units, and law enforcement agencies, where we are legally required to disclose information or where disclosure is necessary to prevent serious harm.
• IT and infrastructure providers: Cloud hosting, security, and technical service providers engaged to operate and maintain the daun44 Platform, subject to strict data processing agreements.

5.2 All third parties with whom daun44 shares personal data are required to handle such data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to daun44.

6. Cookies & Tracking Technologies

6.1 daun44 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you access the Platform.

6.2 We use the following categories of cookies:

• Essential cookies: Required for the Platform to function, including maintaining your login session and processing transactions. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect anonymised usage data to help us understand how users interact with daun44 and to identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.

6.3 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect certain personalisation features.

7. Data Retention

7.1 daun44 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and registration data: retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• Financial transaction records: retained for a minimum of seven (7) years to satisfy applicable financial reporting and regulatory requirements.
• KYC documentation: retained for a minimum of five (5) years following the completion of the relevant verification process or account closure, whichever is later.
• Technical and log data: retained for a period not exceeding twelve (12) months unless required for an ongoing investigation or legal proceeding.

7.2 Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8. Your Rights

8.1 Subject to applicable data protection law, you have the following rights in respect of your personal data held by daun44:

• Right of access: You may request a copy of the personal data daun44 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal obligations to retain specific records.
• Right to restriction: You may request that we restrict processing of your data while a rectification or objection request is under consideration.
• Right to data portability: You may request that personal data you have provided to daun44 be transferred to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time via your daun44 account settings.

8.2 To exercise any of the above rights, please contact the daun44 support team via 24/7 live chat or by email. We will respond to verifiable requests within thirty (30) days. Identity verification may be required before processing data access or deletion requests.

9. Data Security

9.1 daun44 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and the daun44 Platform, access controls limiting internal data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing, and encrypted storage of sensitive account and financial data.

9.2 While daun44 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. You acknowledge this inherent risk and are responsible for maintaining the security of your daun44 login credentials.

9.3 In the event of a data security incident that materially affects your personal data, daun44 will notify affected users in accordance with applicable regulatory requirements.

10. Children's Privacy

10.1 The daun44 Platform is strictly for individuals aged 21 years and above. daun44 does not knowingly collect or process personal data from individuals under the age of 21.

10.2 If daun44 discovers or is notified that personal data has been collected from a user below the minimum age, that account will be immediately suspended and any associated funds will be investigated in accordance with our responsible gaming and AML policies.

11. Changes to This Policy

11.1 daun44 reserves the right to update or amend this Privacy Policy at any time. The effective date at the top of this document will be revised to reflect the date of the most recent update.

11.2 Where changes are material, daun44 will notify registered users via a prominent notice on the Platform or via the email address associated with their account. Continued use of the Platform following notification constitutes acceptance of the revised Policy.

11.3 We encourage you to review this Privacy Policy periodically to stay informed of how daun44 handles your personal data.

12. Contact Us

12.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by daun44, please contact us through the following channels:

12.2 daun44 is committed to resolving privacy-related queries promptly and transparently. We aim to respond to all data enquiries within five (5) business days of receipt.